TeamViewer Alternatives for MSPs: A Practical Comparison for 2026
TeamViewer and AnyDesk were both breached in 2024. If you manage multiple client sites, here is what to look for in a replacement — and how WireGuard-based access compares.
In 2024, both TeamViewer and AnyDesk disclosed security breaches. TeamViewer confirmed attackers accessed its corporate IT environment using stolen employee credentials. AnyDesk found production systems compromised and revoked all security certificates. For MSPs whose business depends on the security of their remote access tool, this is not an abstract concern — it is the exact scenario your clients are paying you to prevent.
If you are re-evaluating your remote access stack, this post covers what actually matters for MSPs managing multiple client sites, and how the main options compare.
What MSPs Actually Need
Consumer remote access tools are designed for single-machine, single-user access. MSPs have different requirements:
- No agent on every device — installing and maintaining software on every camera, NVR, PBX, switch, and server is not scalable. You need to reach network devices that cannot run an agent at all.
- Audit trail — who accessed which device, when, from where. Required for NIS2 and ISO 27001. Most tools either do not log this or charge extra for it.
- No third-party routing — TeamViewer and AnyDesk route your session through their servers. If their infrastructure is compromised, your client traffic is potentially exposed. EU data residency requirements make this worse.
- Multi-site management — one pane of glass across dozens of client sites, not a separate login per client.
- Per-seat pricing that makes sense at scale — TeamViewer's MSP pricing starts at hundreds per month and scales poorly.
The Main Options
TeamViewer
Market leader. Good UX, broad device support, strong brand recognition. The problems for MSPs: expensive at scale (€200-500+/month for MSP tiers), routes all traffic through TeamViewer's servers (breached 2024), per-device agent required, audit logging only on higher tiers. The 2024 breach involved corporate systems rather than session traffic, but the trust damage is real.
AnyDesk
Faster than TeamViewer on low-bandwidth connections. Similar pricing structure. Also routes through their relay servers (compromised 2024). Agent required on every device. No meaningful difference for network devices (switches, NVRs, PBX).
Splashtop
Better value than TeamViewer for pure Windows/Mac remote desktop. US-based (relevant for EU data residency). Still requires an agent on every target device. Does not solve the network device problem. Audit logging available on business tiers.
Bomgar / BeyondTrust
Enterprise-grade, can self-host the relay. Serious audit logging and privileged access management. Priced for enterprise — typically €500+/month for an MSP setup. Overkill for most MSPs and still requires agents.
WireGuard-based access (self-hosted or SaaS)
Different architecture entirely. Instead of an agent on each machine, you install a WireGuard peer on one router. Every device on that LAN becomes reachable through the tunnel — including cameras, NVRs, PBX systems, managed switches, and any other network device that does not run software. No third-party server routes your traffic. You control the relay.
The tradeoff: slightly more setup per client site (one WireGuard config on the router vs one agent download), and you give up the polish of a consumer product for the flexibility of an open protocol.
The Network Device Problem
This is where TeamViewer, AnyDesk, and Splashtop all fail for MSPs with complex client sites.
A hotel client might have:
- A PBX (Matrix Comsec, Panasonic, Alcatel) on its own VLAN
- An NVR with 16 cameras on a separate isolated VLAN
- A managed switch with a web UI on the main LAN
- A Synology NAS with DSM on the server VLAN
None of these run TeamViewer. You cannot install an agent on a PBX. The traditional answer is per-device port forwarding on the router — which means maintaining dozens of firewall rules, remembering which external port maps to which device, and exposing those ports to the internet.
With a WireGuard gateway tunnel, none of that is necessary. One peer on the MikroTik or pfSense router, and every device across every VLAN is reachable through the tunnel. The ProxyLink LAN scan discovers all of them automatically.
Pricing Comparison (2026)
| Tool | MSP pricing | Agent required | Traffic routing | Audit log |
|---|---|---|---|---|
| TeamViewer | €200-500+/mo | Every device | TeamViewer servers | Higher tiers |
| AnyDesk | €150-400+/mo | Every device | AnyDesk servers | Business tier |
| Splashtop | €50-200/mo | Every device | Splashtop servers | Yes |
| Bomgar | €500+/mo | Every device | Self-hosted option | Yes (full PAM) |
| ProxyLink | €69/mo (all sites) | One per router | Your own server | Yes, immutable |
NIS2 and the 2024 Breaches
NIS2 (Network and Information Security Directive 2) applies to MSPs operating in the EU as of October 2024. Under NIS2, MSPs are classified as "essential" or "important" entities, which means your remote access tool is in scope for your clients' NIS2 audits — not just yours.
The 2024 TeamViewer and AnyDesk breaches are exactly the kind of supply chain incident NIS2 is designed to catch. If you were using either tool during those incidents, you potentially have a disclosure obligation to affected clients.
A WireGuard-based setup with EU-hosted infrastructure and immutable session logging is a straightforward answer to the NIS2 supply chain question: "We do not route client traffic through a third party. Sessions are logged immutably. Here is the audit export."
The Bottom Line
If your MSP manages purely Windows desktops and the occasional Mac, TeamViewer or Splashtop will serve you — at a cost. If you manage mixed environments with routers, NVRs, PBX systems, and network devices, or if you need to answer NIS2 audit questions without routing client traffic through a US company's servers, WireGuard-based access is worth the slightly higher setup time per site.
ProxyLink is one option — free early access, €69/month flat for an MSP with 300 tunnels and 1,000 proxy links. MikroTik auto-config, LAN scan, session recording, and NIS2 audit log included.
Try it free — no card required. The first client site setup takes about 15 minutes.